State Farm® Insurance Agent Garrick Green

"State Farm’s very own Garrick Green: Notifies of a paid overcharge but does not reimburse one red cent Fails to renew a policy that hasn’t changed for no valid reason. (Seems like incompetence.) Has supremely hard of hearing people answering the phone lines. Deserves 0 stars. Kudos on earning a VERY low opinion over a VERY long time when given MULTIPLE opportunities for things to get better, TIME for decent service, or the low bar of waiting to see things not get worse while nothing changes. Low Low? Low. “Low”? No lower “Low…”? Low… . There are prior issues but I am merely addressing 2024 in this review. I deleted a previous review just to post a current one. FOLLOW-UP: 1. Company policy should not withhold owed until a distant renewal. Especially since the company underwrites idiotically not logically, leading to undue “nonrenewals” of previously valid policies that have not changed one iota. 2. It should not be the customer’s duty to be the first line of defense against underwriters who do shoddy work. 3. Customer calling again is his solution to addressing issues that already were communicated via call to an employee who heard far less than half of what was said. His follow-up ‘call’ us voicemail did not indicate use of logic or problem solving. I should excuse the shoddy work by an illogical underwriter and waste time correcting consequences of their negligent department. 4. Note how more than 3 issues over 3 months amounts to "an exception" in his book. I called to address issues before leaving their well-earned review. I should have expected (to be turned a blind eye to) to be ignored in response a written review— I already called (deaf ears) someone who could not hear more than half of 2 names in a minute long call while there were no audible or acknowledged technical difficulties."

"Jasmyne was absolutely the best! Awesome customer Service and made me feel like I mattered. Many thanks to her for taking her time going over everything with me and going above and beyond to get me the best rates. Extremely satisfied with her abilities as an agent and as a caring person. 🙂😉🙌🤜"

"Garrick and Jasmyne did an excellent job in meeting my need for a quick turn around on a homeowners quote. As a current SF policyholder, I know how important it is to have great customer service reps to complement the agent. Jasmyne adequately answered all my questions & concerns and the next morning I met with Garrick to get everything finalized. Great job and thanks for all your help!"

"Jasmyne was amazing! She spent almost an hour on the phone with me while we priced out car and home owners policies. She patiently explained what some line items were and what it technically covered. She listened to my concerns with my current provider, and the value they priced my dwelling limit, and made a point of ensuring I had a more reliable limit based upon the current economics surrounding housing costs. As we were closing out our call and I was paying for car insurance she noted I didn’t drive much and got a me another discount for low annual mileage <7500. Jasmyne’s helpfulness, patience and thoroughness in addressing my concerns while finding the best rate is what sealed the deal for me on switching insurance companies."

"By far the best experience with this agency from start to finish. Very prompt, professional, friendly(they treat you like family) and not as just a number in the crowd. Would highly recommend to anyone in the area. If I could give 10+ stars I would. Happy to be apart of the State Farm family! Jasmyne was simply AMAZING!!"